Answers to Frequently Asked Questions

We’ve provided answers to some common questions below. If you have other questions or need more information, e-mail Recreational Marine or use the office directory to contact the ACE Recreational Marine office that serves your state.

• Does ACE insure personal watercraft (jet skis)?
  
  ACE offers a very competitive program for insuring personal watercraft (PWCs). To learn more, click the Personal Watercraft Insurance link. You may also go to the Applications & Forms page to view and print a personal watercraft application that outlines the program eligibility and provides easy rating instructions.
  
  
• Will ACE insure boats that are chartered?
  
  ACE offers policies for boat owners who charter their boats to others for private pleasure purposes with six passengers or less. Whether the chartering exposure is occasional or full time, we have a policy to suit your customer’s needs. Eligibility for our charter policies is subject to underwriting criteria. So use the office directory to contact the ACE Recreational Marine office that serves you.
  
  
• How do I obtain an insurance quotation?
  
  If you are an appointed ACE USA agent or broker, please use the Recreational Marine Office Directory to contact the appropriate ACE office based upon your state location and the type of business that you wish to have quoted (i.e., small boat or yacht). If you are not an appointed ACE USA producer, please contact us and we can refer you to a recreational marine wholesale agent who represents ACE USA, or see below for more information about new agency appointments.
  
  
• How do I report a claim?
  
  Report Recreational Marine claims by phone or fax to our Marine Claims Department in Wilmington, DE (Phone: 800 433-0385 / Fax: 800 643-8507). Additional information, including our toll-free number to report claims after regular business hours or on weekends and holidays, can be found under Instructions for Reporting a Recreational Marine Claim, in the Marine Claims & Recovery section of this site.
  
  
• Who do I call for underwriting/service?
  
  For underwriting and service of both new and existing policies, please use the Recreational Marine Office Directory to contact the office that handles your agency based upon your state location and the type of business that you need underwritten or serviced (i.e., small boat or yacht).
  
  
• Where do I mail an application?
  
  Completed applications for Recreational Marine insurance should be mailed to the regional field office responsible for your agency. Please use the Recreational Marine Office Directory to obtain the mailing address of the regional office that handles your agency based upon your state location and the type of business that you are submitting.
  
  
• What kind of billing plans do you offer?
  
  We offer both agency and direct bill options. Our direct bill payment options for Small Boats, Performance Boats and Yachts include:
  Single Pay - Annual
  Two Pay - Semi-Annual ($300 minimum annual premium)
  Four Pay - Quarterly ($500 minimum annual premium)
  Ten Pay - Monthly ($1,500 minimum annual premium)
  All Personal Watercraft Insurance (PWC) policies are single pay.
  
  
• Where do customers mail their premium payments?
  
  Customers who are direct billed for their ACE USA policy should mail their payments together with the remittance stub to:
  

  ACE USA Direct Bill Payment Dept. CH 14089 Palatine, IL 60055-4089

  Overnight Payments: Chicago Regional Lockbox Attn: Box #14089 5505 N. Cumberland Ave., Suite 301 Chicago, IL 60656

  
  Please remind your customer to include their policy number on their check.
  
  
• Who do I call to get answers to billing questions?
  
  Please call the ACE USA Financial Center in Wilmington, Delaware for both direct bill and agency bill inquiries. The toll-free number is 877 490-7427. Listen to the voice prompt and select the appropriate option based upon whether your question is direct bill or agency bill related.
  
  
• Who do I contact to be considered for a Recreational Marine agency appointment with ACE USA?
  
  If you are interested in exploring an agency appointment with ACE USA, please go to our Recreational Marine Office Directory and contact one of the Marketing & Business Development representatives that are shown. Potential agents should have an established portfolio of profitable marine business, or access to a resonable volume of new marine business to be considered.