Answers to Frequently Asked Questions.

We’ve provided answers to some common questions below. If you have other questions or need more information, e-mail Ocean Marine and we’ll be happy to help.

• How do I obtain an insurance quotation?

  If you would like an insurance quote, please contact your agent or broker who will be happy to assist you. If you do not have an agent or broker, please use the Ocean Marine office directory to contact the appropriate ACE office based upon your location and we will provide you with a list of ACE USA producers.

• How do I request a change to my ACE USA policy?

  If you need to make a change to your ACE USA policy, please contact your agent or broker who will be happy to assist you.

• What do I do in the event that I have a loss?

  Report your claim to your agent or broker who will take your information and immediately notify us. Complete instructions for reporting a claim, including our toll-free number to report claims after regular business or on weekends and holidays, can be found under Instructions for Reporting an Ocean Marine Claim in the Marine Claims & Recovery section of this site.

• What is a Special Marine Policy or Certificate of Insurance and why do I need one?

  The terms Special Marine Policy and Certificate of Insurance are used interchangeably in ocean marine insurance. Certificates are utilized when exporters must furnish evidence of insurance to customers, to banks or to other third parties in order to permit the collection of claims abroad. The original and duplicate copies of these forms are negotiable instruments, which will enable a consignee or a bank to make a claim overseas, if the goods are damaged in transit.

• Can I issue an online Ocean Marine Certificate of Insurance?

  Yes. If you haven’t already signed-up for access to the online Ocean Marine Certificate of Insurance application, click on Cargo Certificates of Insurance and choose the sign-up option. If you have signed-up, click on Cargo Certificates of Insurance and proceed with creating an online ocean marine certificate of insurance.

• How can I obtain Ocean Marine Premium and Loss Statistics?

  Please contact your agent or broker who will be happy to assist you.

• Where do I mail my premium payments?

  If you received a bill from your insurance agent or broker, you should remit payment directly to them. If you received a bill from ACE USA, you should return your payment in the envelope provided. If you do not have the return envelope, please mail your payment along with the remittance stub to:

  ACE American Insurance Company
  Dept. CH10678
  Palatine, IL 60055-0678

  Please include your policy number on your check.

• How can I check on my payment/billing status?

  If you received a bill from your insurance agent or broker, you should contact them directly. If you received a bill from ACE USA, please call the ACE USA Financial Center in Wilmington, Delaware for assistance. The toll-free number is 877 490-7427. You will need to have your ACE USA policy number available when you call.

• What other products and services does ACE USA provide?

  Click here to view a complete list of ACE USA’s products and services.