We’ve provided answers to some common questions below. If you have other questions or need more information, e-mail Ocean Marine or use the office directory to contact the ACE Ocean Marine office that serves your state.
- How do I obtain an insurance quotation?
Whether or not you are an appointed ACE USA agent or broker, please use the Ocean Marine office directory to contact the appropriate ACE office based on your state location.
- Who do I call for underwriting and service questions, including premium and loss statistics?
For underwriting and service questions, including premium and loss statistics for both new and existing policies, please use the Ocean Marine office directory to contact the office that handles your agency based on your state location.
- What is a Special Marine Policy or Certificate of Insurance and why does the customer need one?
The terms Special Marine Policy and Certificate of Insurance are used interchangeably in ocean marine insurance. Certificates are utilized when exporters must furnish evidence of insurance to customers, to banks or to other third parties in order to permit the collection of claims abroad. The original and duplicate copies of these forms are negotiable instruments, which will enable a consignee or a bank to make a claim overseas, if the goods are damaged in transit.
- Can I issue an online Ocean Marine Certificate of Insurance?
Yes. If you haven’t already signed-up for access to the online Ocean Marine Certificate of Insurance application, click on Cargo Certificates of Insurance and choose the sign-up option. If you have signed-up click on Cargo Certificates of Insurance and proceed with creating an online ocean marine certificate of insurance.
- Where do customers mail their premium payments?
Customers who are direct billed for their ACE USA policy should mail their payments together with the remittance stub to:
Direct Bill Payments:
ACE USA
Dept CH 10678
Palatine, IL 60055-0678 |
Overnight Payments:
ACE American Insurance Co.
Genius-10678
5505 North Cumberland Ave., Suite 307
Chicago, IL 60656-1471
Attn: Box 10678 |
- Who do I call to get answers to billing questions?
Please call the ACE USA Financial Center in Wilmington, Delaware for both direct bill and agency bill inquiries. The toll-free number is 877 490-7427. Listen to the voice prompt and select the appropriate option based on whether your question is direct bill or agency bill.
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Who do I contact to be considered for an Ocean Marine agency appointment with ACE USA?
If you are not an appointed ACE USA agent or broker, please use the Ocean Marine office directory to contact the appropriate ACE office based on your state location.
- What other products and services does ACE USA provide?
Click here to view a complete list of ACE USA’s products and services.