Prompt Reporting Means Prompt Claim Resolution
It is important to report a claim as soon as possible after the loss, accident or injury occurs. Just follow the instructions below.
Policyholders
You may report your claim in one of two ways:
- Contact your agent or broker, who will take your information and immediately notify ACE Marine Claims;
OR
- Contact ACE Marine Claims directly using the toll-free number 800 433-0385 (Fax 877 746-4619).
In an Emergency
To report a claim after regular business hours or on weekends and holidays, call our toll-free telephone number: 800 633-5553.
Agents and Brokers
Report claims by phone, fax or e-mail to our Marine Claims Department in Wilmington, DE:
Phone: 800 433-0385 (After-hours 800 633-5553)
Fax: 877 746-4619
E-mail: ApolloRecMarFNOL@ace-ina.com
Mailing Address
Any documents sent by mail may be addressed to:
ACE USA Claims
P.O. Box 25150
Lehigh Valley, PA 18002-5150
Information Needed to File a Claim
When you file a claim, you'll need to provide the following information:
Who
Name, address, phone number of person reporting claim
Policyholder's name and policy number
Vessel operator/passengers/guests
Injured parties
Eyewitnesses
Legal council (if applicable)
Insurance agent/broker
When
Date and time of loss
Where
Loss location
What
Facts and circumstances
Nature of damage or injury
Vessel(s) involved
Equipment/personal property
How
Description of loss - How did it occur?
Important Things To Do in the Event of a Loss
- Prevent further damage. If the vessel or other covered property is damaged, you must take all reasonable steps to protect it from further damage.
- Notify the police. If your property has been stolen or vandalized, you must immediately notify the police and file a police report.
- File a Boating Accident Report. You are required by law to file a Boating Accident Report with your state boating authority if:
- The damage by or to your vessel or its equipment exceeds $500 (less in some states), or if there is complete loss of the vessel.
- There is personal injury requiring medical treatment beyond first aid.
- There is loss of life or disappearance of any person on board a vessel (under circumstances that would indicate death or injury).